Pail Spout

Order Processing

We process orders as quickly as possible. Processing times may vary based on product availability, order volume, and holidays.

Shipping Rates & Delivery

Shipping costs are calculated at checkout based on your address and order details. Delivery times are estimates and may vary due to carrier delays or weather.

Order Tracking

Once your order ships, you may receive a confirmation email with tracking details, if available.

Shipping Address

Please ensure your shipping details are correct. Contact us promptly if you notice an error, as changes may not be possible after shipment.

Delayed or Lost Orders

If your order is delayed or missing, contact us for assistance. For packages marked delivered, check your delivery area and with neighbors first.

Damaged Items

If your order arrives damaged, contact us with your order number and photos of the item and packaging.

International Shipping

Availability and delivery times vary by destination. Customs duties, taxes, and import fees may apply.

Contact Us

For shipping questions or order assistance, contact Midwest Surplus through our website's contact page and include your order number.

Returns & Refunds

Return eligibility depends on the product and applicable policy terms. Eligible items must be returned in their original condition and packaging, unless otherwise stated.

Damaged or Incorrect Items

Please inspect your order upon arrival. Contact us promptly if your item is damaged, defective, or incorrect.

Exchanges

Contact us before returning an item to ask about exchange options.

Refunds

Approved refunds will be issued to your original payment method after the returned item is received and inspected. Processing times may vary by payment provider.

Contact Us

For returns, refunds, exchanges, or cancellations, email midwestsurplusmn@yahoo.com. Please include your order number for faster assistance.

Your rights under applicable consumer protection laws remain unaffected.