Shipping Policy

Order Processing

At Midwest Surplus, we work to process and ship your orders as quickly as possible. Orders are processed after they are placed and confirmed. Processing times may vary depending on product availability, order volume, and holidays.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your delivery address, order details, and available shipping options.

Estimated delivery times, when provided, are estimates only and are not guaranteed. Delivery may take longer due to carrier delays, weather conditions, holidays, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you may receive a shipping confirmation email with tracking information, if available. Please allow some time for tracking details to become active.

Shipping Address

Please ensure that your shipping address and contact information are accurate when placing your order. Midwest Surplus cannot guarantee address changes after an order has been processed or shipped.

If you notice an error in your shipping details, contact us as soon as possible. We will do our best to help before your order ships.

Delayed or Lost Shipments

While we aim to ensure a smooth delivery experience, shipping delays can occasionally occur. If your order has not arrived within the expected delivery window, please contact us so we can help you review the situation.

For packages marked as delivered but not received, please check around your delivery location and with household members or neighbors before contacting us.

Damaged Packages

If your order arrives damaged, please contact us with your order number and clear photographs of the damaged item and packaging. We will review the issue and help determine the appropriate next steps.

International Shipping

International shipping availability, rates, and delivery times may vary by destination. Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.

Contact Us

If you have questions about shipping or need assistance with an order, please contact Midwest Surplus through our website's contact page. Please include your order number so we can assist you more efficiently.